Get help with setup, user roles, imports, reports, and integrations. For urgent issues, use your support channel and include screenshots + steps to reproduce.
Use this structure for your real help center later. Each category can become its own page.
Institution setup, roles, departments, academic year setup, and permissions.
Templates for students, programs, courses, fee balances, staff and payroll.
Enrollment, attendance, fee tracking, exam performance, and analytics dashboards.
Invoices, receipts, reconciliation, sponsor billing, and statements.
Courses, content, assignments, grading, quizzes, and results publishing.
SSO, payment gateways, SMS/email, exports, and API access.
Support is structured around real campus deadlines: admissions intake, registration windows, exams/results, and finance close.
Helpdesk tickets, email support, and WhatsApp for urgent operational issues. For Enterprise, add scheduled governance calls and escalations.
Standard: business-hours response. Priority: faster response and deeper troubleshooting. Enterprise: SLA-based response targets and incident reporting.
After rollout, we run a stabilization period: daily check-ins, issue triage, training reinforcement, and performance monitoring.
Common support requests from universities, colleges, and academies.
Book a support session, or use the schedule page to pick a time. For urgent issues, use WhatsApp support.